Patient and carer involvement
To help us maintain our high standards of care, we are always interested to hear the views of our patients, their families, friends and carers. This helps us to know what we are doing well and where we may need to make changes. Patient and carer surveys and our User Group are the main ways we involve patients and carers.
Patient and carer surveys
These are sent out twice a year and ask for views about every aspect of Grove House.
You can view the results of the latest survey below. Alternatively, you can download a PDF of the survey.
You should see a video with the title 'Grove House Patient Survey 2010'. If you cannot see a video, you haven't got javascript enabled or no Flash player installed.
Grove House User Group
This group is open to any current patient or carer or recent previous users of the service. The aim is for the members to act as the voice of all users of Grove House services and for Grove House to keep the group up to date on current developments at Grove House and invite opinion on new and existing services. It's also a forum to raise issues or concerns with the senior management team at Grove House. The group meets in the evening four times a year.
If you are interested in joining please read the Information for Members and complete the application form.
Comments, compliments and complaints
It is always helpful to hear your views and comments about what is working well and welcome suggestions about how we could do things better. You can let us have your views of Grove House by contacting us.
If you have any cause for complaint please let us know either verbally or in writing. We will take your complaint seriously and investigate the matter promptly. All complaints are dealt with sympathetically and in complete confidence. Our comments, compliments and complaints leaflet provides full details.